When a fast-paced solo Orthopaedic practice faces a sudden staffing gap, timing is everything. On the morning of February 5^th, a Practice Manager reached out to us with a specific challenge they were facing.

After a recent hire for a Surgery Bookings Coordinator didn’t go as planned, the practice pivoted strategically by upskilling their current Medical Secretary into the specialised role. This left a critical opening for a new Medical Secretary and they needed a solution fast.

We believe that “urgent” should not mean “compromised”. Our team moved immediately to identify top-tier talent suitable for the position and the practice. By the afternoon of the very same day, we had screened and presented two highly qualified candidates for review. Interviews were then conducted the following week, ensuring the practice met with the best talent while the momentum was high. One candidate stood out immediately. They were offered the position the afternoon following their interview and officially accepted!

Recognising that a four-week notice period can be a long time to wait in a busy clinic, especially with the Practice Manager scheduled for leave, we stepped in to ensure continuity of care.

To support the team during this “low staffing” window, we placed one of our Senior Consultants into the practice for a week of temp coverage. This provided the team with high-level administrative support and peace of mind while their leadership was away.

Our permanent candidate has now officially started, and the feedback has been fantastic:

“[They] had a great first week and is picking things up really quickly!”

We are thrilled to have helped this practice navigate a complex transition with zero downtime. Whether it’s a permanent placement or expert temp cover, we’re here to keep your practice running at its best. Contact Litton Andrews for a no-obligation conversation on how we can best assist your practice.