Practice Manager - Surgical Specialist Practice

Job Title: Practice Manager - Surgical Specialist Practice
Job Type: Permanent Full Time
Location: Melbourne
Expertise: Medical Sectors, Internal Departments, Medical Support, Recruitment
Client: #
Job Published: 11 May 2022
Closing Date: 10 Jul 2022

Job Description

Litton Andrews (LA Medical Recruitment) – providing a Total Medical/Healthcare Recruitment and Consultancy Service with the best staffing, practice and business solutions.


Our client, a well-established private surgical specialist group located in Heidelberg Heights, Victoria are actively seeking to appoint a highly experienced full time permanent Practice Manager to join their team.  The position offers variety, is hands-on as you develop, implement, manage and assess the practice's patient services and business operations in conjunction with the Directors of this group practice. 


This position will offer the right candidate a permanent full time appointment (Monday to Friday), 38 hours a week.  Alternatively those candidates seeking part time employment (4 days a week or a 9 day fortnight) will also be considered closely. 


Key duties and responsibilities will include (but not be limited to):


  • Manage the day to day clinic operations supporting 2 ENT Surgeons and a team of 2 medical administration staff
  • Oversee and provide relief to the front desk reception area during peak periods and/or staff absence
  • Preparing theatre quotations and booking theatre procedures
  • Managing the patient billing for inpatient/theatre procedures
  • Actively participate in the staff organisation - recruitment and induction of new staff, training and appraisal of non-clinical staff and managing external agencies and service providers as required
  • Analyse and develop appropriate responses to patient and staff complaints with escalation to the in-house HR or General Manager as necessary
  • Manage practice electronic medical records (Genie software)
  • Manage IT/communication services, equipment and service contracts
  • Manage complex billing and debtor follow up in conjunction with the administration and finance team
  • Ensure that infection control principles, policies and protocols are developed and adhered to by all staff and visiting patients to the practice
  • General secretarial support to the 2 Surgeons and their patient base

To ensure your success you will have:


  • A minimum of 3 years experience in a Senior Medical Secretary and/or Practice Management position (ideally within a private surgical specialist practice)
  • Excellent written and oral skills in negotiation, delegation and patient advocacy
  • Previous experience working closely within a small team of clinical and administrative staff 
  • Good initiative, the ability to work autonomously as well as part of a larger group practice 
  • Outstanding attention to detail and the ability to work to tight deadlines
  • Advanced administrative and computer skills (previous exposure to Genie software and Eclipse billing platforms essential)
  • Reliable, immaculately presented, confident and courteous along with the ability to remain calm in challenging situations



A competitive salary package within the range of $75,000 to $85,000 per annum plus superannuation will be offered to a suitably experienced candidate along with many other exciting employee benefits including paid car parking.


To apply for this position, please email your application in the first instance to or call Cathy directly on 0422 888 040.